It is important to understand the billing timeline leading up to service suspension and eventual termination for non-payment. This timeline applies to Hosting services, VPS, and Servers (not domains).
The Overdue Timeline
- Invoice Generation: Invoices for recurring services are generated and emailed to you 14 days before the due date.
- Due Date (Day 0): Payment is officially due. However, no punitive action is taken immediately.
- First Overdue Reminder (Day 1): An email is sent reminding you of the unpaid invoice.
- Second Overdue Reminder (Day 3): A second warning email is dispatched.
- Service Suspension (Day 5): If the invoice remains unpaid 5 days past the due date, the associated service is automatically suspended.
- Websites will display a generic "Account Suspended" page.
- You will lose access to Plesk and your databases.
- No data is deleted yet. Paying the invoice automatically removes the suspension instantly.
- Late Fee Applied (Day 7): A fixed late fee (typically €5.00) is automatically added to the unpaid invoice to cover administrative debt-collection costs.
- Service Termination (Day 14-30): Between 14 to 30 days past due (depending on the service type), the server will automatically issue a Termination command. At this point, the service, website files, databases, and emails are permanently deleted from the physical disks. They cannot be recovered unless you had your own remote backups.
A Note on Termination: Terminating a service wipes the data, but the outstanding invoice remains legally due until settled. If you no longer need a service, please use the Request Cancellation feature before the due date rather than ignoring the invoice!
